Privacy Policy

Precision Partners (“we,” “our,” or “us”) operates the platform available at precisionpartners.io (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

• Account information: name, email address, password, and billing details when you sign up.
• Business information: business name, phone number, website, industry, and service area entered during onboarding.
• Payment information: credit or debit card details processed securely by Stripe. We do not store raw card numbers on our servers.
• Communications: messages you send to our support team or through the in-app chat.

Information collected automatically

• Call data: when callers contact a business using our AI voice agent, we collect the caller’s phone number, call duration, call recording (where permitted by law), and an AI-generated transcript and summary.
• Contact records: caller phone numbers, names (when provided by the caller), and email addresses are stored as contacts in your CRM.
• Usage data: pages visited, features used, timestamps, and browser/device information collected through standard server logs and analytics.
• Cookies: session cookies required for authentication and preference cookies for your dashboard settings. We do not use third-party advertising cookies.

2. How We Use Your Information

We use the information we collect to:

• Provision and operate your AI voice agent, phone number, and CRM.
• Process payments and send billing receipts.
• Send you transactional SMS and email messages related to your account (e.g., call summaries, follow-up drafts, system alerts).
• Improve the accuracy of AI call analysis and summaries.
• Provide customer support and respond to inquiries.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3. SMS Messaging and Mobile Phone Numbers

Precision Partners facilitates SMS messaging between service businesses and their callers as part of the platform’s follow-up features.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
• Mobile phone numbers are never sold, rented, or shared with third parties for marketing purposes. Phone numbers collected through our platform are used solely to deliver messages on behalf of the business you contacted.
• Message frequency: Message frequency varies based on your interaction with the business. You may receive one or more messages per interaction (for example, a follow-up message after a call).
• Rates: Message and data rates may apply. Check your mobile carrier plan for details.
• How to opt out: You can stop receiving SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a one-time confirmation message and no further messages will be sent.
• Help: Reply HELP to any message or contact us at precisionpartners.io for assistance.

4. How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service providers: We share data with trusted vendors who help us operate the platform — including Stripe (payments), Twilio (SMS and phone numbers), Vapi (AI voice), Supabase (database), Resend (email), and Anthropic (AI analysis). Each is bound by confidentiality obligations and may only use data to provide services to us.
• Legal requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Precision Partners, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your account data for as long as your account is active. Call recordings and transcripts are retained for up to 12 months unless you request earlier deletion. You may request deletion of your account and associated data by contacting us at the address below.

6. Security

We implement industry-standard security measures including HTTPS encryption in transit, bcrypt-hashed passwords, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take reasonable precautions to protect your data.

7. Children’s Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

8. Your Rights and State Privacy Laws

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Depending on your state of residence, you may have the following rights regarding the personal information we hold about you:

• Right to Know / Access: You may request a copy of the personal information we have collected about you and information about how we use and share it.
• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Portability: You may request that we provide your personal information in a portable, readily usable format where technically feasible.
• Right to Non-Discrimination: We will not deny services, charge different prices, or provide a different level of service because you exercised any of these rights.
• Right to Opt Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising, so this right does not apply. You do not need to opt out.

California Residents (CCPA / CPRA)

California residents have the rights listed above under the California Consumer Privacy Act and California Privacy Rights Act. You may also submit a request to limit the use and disclosure of sensitive personal information. We do not sell or share personal information as defined under California law. We will not discriminate against you for exercising your rights.

Virginia, Colorado, Connecticut, and Texas Residents

Residents of Virginia (Virginia Consumer Data Protection Act), Colorado (Colorado Privacy Act), Connecticut (Connecticut Data Privacy Act), and Texas (Texas Data Privacy and Security Act) have the rights listed above, including the right to opt out of the processing of personal information for targeted advertising and profiling used to produce legally or similarly significant decisions. We do not conduct targeted advertising using your personal information.

How to Submit a Data Rights Request

To exercise any of these rights, email us at matthew@precisionpartners.io with “Data Rights Request” in the subject line. Please include your name and the email address associated with your account or interaction so we can verify your identity. We will respond within 45 days. If we need additional time, we will notify you within the initial 45-day period and may extend our response by up to an additional 45 days where permitted by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new “Last updated” date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: